Return policy
Returns & Refunds
14-Day Return Policy
At Deenstack, we want you to be satisfied with your purchase. Customers have 14 days after receiving their order to request a return.
To be eligible for a return, your item must be:
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In the same condition you received it
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Unused and unopened
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In its original packaging
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Accompanied by proof of purchase
To start a return, please contact us at:
If your return is accepted, we will provide you with the return instructions and return address.
Please note that customers are responsible for return shipping costs. We do not provide prepaid return labels.
Returns sent without contacting us first may not be accepted.
Damages and Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and resolve it.
Non-Returnable Items
For hygiene and quality reasons, we cannot accept returns for items that have been:
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Opened from their original packaging
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Used or damaged by the customer
Shipping Delays
While we aim to deliver all orders within the expected timeframe, delivery times may occasionally be affected by circumstances outside of our control such as:
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Courier delays
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Customs processing
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High seasonal demand
In these cases, refunds will not be issued for shipping delays.
Exchanges
The fastest way to receive a different item is to return the item you have first, and once your return is approved, place a new order for the desired product.
European Union 14-Day Cooling-Off Period
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.
The item must still be:
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Unused
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In original packaging
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In the same condition as received
Proof of purchase is required.
Refunds
Once we receive and inspect your return, we will notify you if your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank or credit card provider may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
Incorrect Address
If a customer provides an incorrect or incomplete shipping address, we cannot guarantee delivery and refunds will not be issued.
Please ensure your address details are correct before placing your order.
Order Changes & Cancellations
Once an order has been placed, we cannot make changes or cancel the order.
If you no longer want the item, you may return it after delivery in accordance with our return policy.